Privacy Policy
ConnectXeo ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at connectxeo.com or engage our services.
1. Information We Collect
We may collect the following categories of information:
a) Information You Provide
- Name and email address (when you fill out our contact form)
- Company name and role (when you enquire about our services)
- Message content and project details you share with us
- Payment and billing information (when you purchase our services)
b) Information Collected Automatically
- IP address and general location data
- Browser type, device type, and operating system
- Pages visited, time spent, and referring URLs
- Cookie identifiers and similar tracking technologies
2. How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide the services you request
- Send transactional communications (confirmations, invoices, project updates)
- Improve and optimise our website and service offerings
- Send marketing communications where you have given consent
- Comply with legal obligations and enforce our terms
- Prevent fraud, abuse, and security incidents
3. Legal Basis for Processing (GDPR)
Where applicable, we process your personal data on the following legal bases:
- Contract — processing necessary to fulfil our agreement with you
- Legitimate Interest — improving our services and communicating with prospects
- Consent — for marketing emails and non-essential cookies
- Legal Obligation — compliance with applicable laws
4. Sharing of Information
We do not sell your personal data. We may share your information with:
- Service Providers — hosting, email, analytics, and payment processors who process data on our behalf under strict data processing agreements
- Legal Authorities — if required by law, court order, or to protect our rights
- Business Transfers — in connection with a merger, acquisition, or sale of assets, with appropriate confidentiality protections
5. Cookies
We use cookies and similar technologies to operate our website and understand how it is used. These include:
- Essential cookies — required for the website to function
- Analytics cookies — to understand traffic and usage patterns
- Preference cookies — to remember settings like your theme choice
You can control cookie preferences through your browser settings.
6. Data Retention
We retain your personal data only as long as necessary for the purposes described in this policy, or as required by law. Contact form submissions are retained for up to 2 years. Client project data is retained for the duration of the engagement plus 3 years.
7. Your Rights
Depending on your location, you may have the following rights:
- Right to access the personal data we hold about you
- Right to rectification of inaccurate data
- Right to erasure ("right to be forgotten")
- Right to restrict or object to processing
- Right to data portability
- Right to withdraw consent at any time
- Right to lodge a complaint with a supervisory authority
To exercise any of these rights, contact us at admin@connectxeo.com.
8. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by updating the "Last updated" date at the top of this page. Continued use of our services after changes constitutes acceptance of the updated policy.
11. Contact Us
For any questions about this Privacy Policy or how we handle your data, please contact: